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Applications of Artificial Intelligence in Modern Business Operations

AI is moving out from those early areas of adoption and into nearly every part of the enterprise.

Here are top applications of artificial intelligence in the enterprise.

1. AI-enabled innovations, products and services

While the adoption of artificial intelligence (AI) by organizations is in its nascent stages, a number of enterprises are actively leveraging this technology to stimulate innovation and introduce novel products and services. Prominent instances such as Amazon Alexa and analogous virtual assistants serve as notable illustrations. Experts observe that entities spanning various sectors are strategically integrating AI into their existing offerings or employing it to pioneer fresh solutions and products.

As an example, Seth Earley, author of The AI-Powered Enterprise and founder and CEO of Earley Information Science, pointed to a company using AI to improve its telecommunications platform. The organization is also employing machine learning and other AI technologies to improve the quality of the speaker’s voice and image and to keep the images of others participating from becoming distorted on screen.

2. Automating routine cognitive work

organizations have leveraged artificial intelligence (AI) to streamline numerous manual processes, notably data entry. Presently, they are embracing advanced AI capabilities, like generative AI, to address cognitive tasks such as report summarization and communication drafting. Nicholas Napp, a distinguished member of the Institute of Electrical and Electronics Engineers, observed, “AI is increasingly handling routine tasks, a realm traditionally characterized by repetitive work. This development holds significant implications for various job roles, as much of our work comprises repetitive tasks rather than specialized expertise, an area in which AI excels.”

3. AI for leveling up workers

Craft a compelling title that targets both worker upskilling and employer benefits: Empower Your Workforce & Boost Productivity with AI-powered Upskilling

Then, write a concise description highlighting the app’s value proposition:

This innovative application leverages AI to personalize and accelerate employee skill development. By identifying knowledge gaps and recommending targeted learning paths, the app empowers workers to excel and businesses to achieve a competitive edge through a future-proofed workforce.

4. AI as a creative force

Artificial intelligence has attained the capability to generate compositions across various mediums, encompassing visual art, music, poetry, prose, and even computer code.

Questions have arisen regarding the originality and legal status of AI-generated works, given that the technology operates by analyzing and learning from its training data. Nevertheless, organizations are actively employing AI to produce an array of creative outputs.

Nicholas Napp, who serves as both a co-founder of Xmark Labs and a member of the Institute of Electrical and Electronics Engineers, experimented with OpenAI’s capabilities. He tested it with a unique query inspired by “Moby Dick,” resulting in an original narrative tailored to the prompt. Moreover, Napp collaborated with a mathematics educator to employ ChatGPT in creating tangible examples of mathematical concepts for educational purposes, and together with one of his children, crafted an adventure scenario for the popular fantasy game, Dungeons & Dragons.

5. Accessing and organizing knowledge via AI

The utilization of AI, particularly generative AI, is showcasing its potential in aiding organizations and their workforce in accessing and organizing knowledge effectively.

This technology empowers workers not only to sift through vast volumes of information, including institutional archives and industry-specific data, to identify pertinent elements but also to organize and condense these elements into digestible formats.

However, despite the transformative potential of this AI application, Early cautioned against solely relying on the technology without human oversight or review. He highlighted that AI systems like ChatGPT may lack access to comprehensive datasets necessary for accurate and comprehensive conclusions and may often generate erroneous assumptions.

For instance, in early 2023, two lawyers discovered that a court brief created solely using ChatGPT contained fabricated case citations, underscoring the potential limitations of AI in certain contexts.

6. AI for optimization